Frequently Asked Questions

The Client Connector FAQ

What is a lead?

A lead is a person or organization that has an interest in your services. The interest is expressed by calling one of our phone numbers designated to serve your industry. In addition, a lead will have shared their interest in an industry specific service and shared their zip code which we validate as being a zip code that your business services.


Why are you asking for business licenses or credentials?

License information helps us verify your legitimacy. Also, displaying your license or credentials on our directory adds to your business credibility and increases the chances of a potential customers reaching out to you.


What if a lead turned out not to be a potential customer?

We use state of the art call examination to determine if the caller met the requirements to being a billable call. We use standards such as a minimum call duration, valid answering rules such as no voicemail pick up, no customer service representatives saying they will call the caller right back, etc. in order to establish what is considered a billable call. We do allow for lead reviews but the speed at which these are done will vary. Accounts will be credited for any billed leads that are challenged and determined to be invalid.


How will I be billed?

We bill for leads on a daily basis and you are are auto-charged for every billable lead at the end of each day. Most leads are marked as billable or not immediately once the call has completed based on simple call duration calculation. There are some incidents when we must examine the call to ensure the caller did not reach voicemail and that the call was answered in a timely manner and that the other simple rules of engagement have been adhered to.


Am I able to reject leads?

Leads being marked as billable or not are handled by The Client Connector automation or manually by staff. Given the rules of engagement and your adherence, there should be very limited situations where you will need to request rejection. Any rejection requests are handled on a case by case basis. You will have access to all billable leads within your dashboard in your account.


How will you market my business?

Our goal is get you local customers by advertising locally in places such as google adwords, google places, facebook, other search engines, online directories, pay per click advertising, etc. We also try establish good web traction by creating a fully optimized website based on your business information and attempt to get as many business listings as we can in local directories, local search engines and more. We own and operate 100s of websites and with our proprietary routing of callers we are able to pinpoint exactly which customers will be best for your business. We do everything we do for our own business so rest assured we will do everything in our power to bring you verified, affordable and exclusive leads. We own many websites for each industry we offer leads and as such we can set up individual campaigns to target the various locations our customers are targeting.


Are there monthly fees?

Yes there is a small once a month fee for each active profile you have in our system. This monthly fee is the equivalent of the default minimum price per lead which depends on the industry and is currently $15-25. This allows us to quickly terminate customers that do not maintain a valid payment method on file. Ultimately this helps to keep our leads going to active customers that are committed to providing excellent service to the leads.


Does it cost anything to sign up?

Every business that comes on our system needs to begin with a small setup fee. This allows us to get your business profile up and running and verify you have a legitimate payment method on file. We also require that each business maintain a prepaid balance of 3 of your highest bid leads. Each night we will charge back to this amount. This allows us to keep active customers current in the system while keeping the lead prices as low as possible by our instantly removing delinquent customers that may lead to higher than needed bids. Give us a call as we are happy to explain everything about our program.


What if I no longer want to purchase leads from The Client Connector?

The Client Connector does not lock you into any contract. The only thing we ask is that you give us a 30 day notice of termination. After the 30 days has expired, we will refund any unused prepaid lead balance. The setup fee is non-refundable. With the ability to pause your account at anytime, you can avoid being billed for any leads during the last 30 days.


What is a Dashboard?

Your dashboard is the main page in your account. Here you can view and manage your account details, business details, view and print invoices, make payments, manage billing information, review leads and more.


What if I have changed my business, or I am starting another business?

We know things change. You can simply edit your existing business profile to change locations or add additional business profiles for different locations or industries. Each profile has separate contact and billing information giving you freedom to send specific leads to specific phone numbers. You can also cancel anytime so you are not bound by any long term contracts what so ever.


Am I able to provide a unique phone number for each business profile I create where I wish to send the callers?

Yes! Each business profile has its own contact information so you can send leads to a new or existing phone number for each profile. A profile is a unique setup including an industry, target locations, hours of operation, contact and billing information. Bids are set on a zip code level and can be adjusted at any time.


What if I can't log in?

There is a "forgot your password" feature where you can request a password reset which helps you get your password reset using your account email address.


How do I contact The Client Connector if I need assistance or have a question?

Email us at support@theclientconnector.com or call or text us at 1.844.949.2444 and we will get back to you as soon as possible. In addition, we have a separate phone line that is dedicated to customer support. This number is not advertised publicly but is shown on your account dashboard. We have live chat too so there is no shortage of ways to reach us.


How is my credit or debit card on file protected?

We only use PCI compliant facilities to store your personal financial information. We use Square as our primary payment provider and they are a certified PCI compliant facility. By relying on these facilities, it allows us to not have to save your financial data on our servers thereby protecting your data with known and respected financial data experts in the field.


How does The Client Connector generate their traffic?

We use a variety of methods to generate a steady stream of incoming calls. These methods includes SEO for the 100's of sites that we own and operate, search engine marketing including pay per click or other paid advertising, social media, content distribution and other proprietary methods.


Are The Client Connector leads exclusive?

Yes, we only sell a lead to a single business. The only time that multiple businesses can pay for the same lead is if the lead were to find us on multiple websites and generate two unique calls in which we connect them to different businesses. This can happen if the caller calls on multiple days or uses multiple zip codes in the screening process. This is rare but has happened.


What is contained in a business profile?

A business profile is simply a way of setting up a unique campaign that we can advertise. A profile includes a single industry, 1 or more zip codes with bids, contact information where we can send the lead or caller, a business name and address for our directory and billing information. A bid is how much you are willing to pay for a lead in a given zip code.


What makes a lead billable?

Businesses can set their preferred rate for leads by bidding on specific zip codes where they want to acquire leads. We vet each lead by verifying the industry and noting the customers zip code, ensuring we match them with the right business. The potential customer is then connected directly to the business. To decide if a lead is chargeable, we consider the call duration and prompt response by the business owner (avoiding voicemails or immediate callbacks). These criteria are essential as, based on our observations, businesses without clear lead engagement strategies often miss out on potential jobs. Ensuring billable interactions boosts the likelihood of conversions. If a lead inquires about services you do not offer or unrelated to your domain, simply inform them and end the call. This quick assessment helps in preventing charges for irrelevant leads.


Can I have multiple business profiles for my account?

Yes! If you wish to purchase leads in more than 1 industry or cover different time zones with different operating hours you can define as many business profiles as necessary to ensure you have the coverage you need. Since bids are set on an industry/zip code level you can customize your campaign whichever way works best for you.