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Frequently Asked Questions & More

The Client Connector FAQ

Learn More About Us By Checking Out Our FAQ

  • A lead is a person or organization that has an interest in your services. The interest is expressed by sharing contact information, like an email address or phone number. It is then your responsibility to call, text or email them back to close the deal. Any lead is exclusive in that we don`t sell or cross refer leads to other businesses unless the lead contacts them directly.

  • Displaying your license or credentials adds to your business credibility and increases the chances of a potential customers reaching out to you.

  • If a call, text, or email was from a telemarketer, spammer, or solicitor, you have the option to reject those calls on your dashboard under the “pending leads” tab. You will then not be charged.

  • Each Monday an invoice will be generated. If you have elected to be auto-billed your credit card, bank account or electronic payment method (paypal, apple pay, android pay, etc) will be auto-charged once the invoice is finalized. Our introductory require payment in full to get started. After that, we only take a small percentage of the fees in advance and the rest will be billed weekly according to our billing schedule.

  • Go to your dashboard and click on the unbilled leads area. Click the “isreject” column icon on the row you wish to reject. The rejection option in only meant to give you the ability to reject leads that were not interested in doing business with your company (sales calls, solicitors, telemarketers or spammers). PLEASE NOTE the rate of lead rejections is periodically reviewed. Relatively high inappropriately rejected lead rates can result in account termination. This is acted upon by a case by case basis. Please view the Terms for more information.

  • Once you are invoiced for a lead it is too late to reject the lead. Invoices are created each Monday but you will have between 7 and 14 days to review any lead before they are invoiced.

  • We refer to your landing page as the page or website we build for your company based on your business information you submit to us. This page is on our site or is an entire site and is what we will advertise. Customers will come to your landing page or website and then ideally call, email or text you at your assigned number which will then be forwarded on to your business phone(s).

  • Our goal is get you local customers by advertising locally in places such as google adwords, craigslist, google places, facebook ppc, etc. We also try establish good web traction by creating a fully optimized website based on your business information and attempt to get as many business listings as we can in local directories, local search engines and more.

  • No. The only fees comes from invoiced leads which have hopefully led to new customers for your business.

  • Every business that comes on our system need to begin with an introductory package which must be prepaid and includes all setup and all exclusive local leads committed to for the package.

  • Once you have completed your current subscribed package, you can cancel anytime with no questions asked!

  • Your dashboard is the main page in your account. Here you can view and manage your account details, business details, view and print invoices, make payments, manage billing information, review and reject leads and more.

  • We know things change. You can simply edit your existing business or click on the “add another business” tab in your personal dashboard.

  • Yes! Each business receives it's own unique phone number so we can monitor leads for each business more efficiently. Each business has their own separate package as well.

  • There is a "forgot your password" feature where you can request a password reset which helps you get your password reset using your account email address.

  • Email us at support@theclientconnector.com or call us at 1.844.949.2444 and we will get back to you as soon as possible.

  • We only use PCI compliant facilities to store your personal financial information. We use Authorize.net as our primary payment provider and they are a certified PCI compliant facility. By relying on these facilities, it allows us to not have to save your financial data on our servers thereby protecting your data with known and respected financial data experts in the field.