Terms & Conditions

Effective Date: 12-10-2025

These Terms & Conditions (“Agreement”) govern the purchase and receipt of lead generation services and/or leads (“Leads”) provided by The Client Connector, LLC (“The Client Connector,” “Company,” “We,” “Us”). By using our services or purchasing Leads, you (“Client,” “Recipient,” “You”) agree to be bound by this Agreement.

1) Interpretation and Defined Terms

• For the purposes of this Agreement (or any addendum), the terms “Client”, “Recipient”, and “You” refer to the business or individual receiving lead generation services and/or purchasing Leads under this Agreement.
• The terms “Company”, “We”, “Us”, and “The Client Connector” refer to The Client Connector, LLC.
• References to the “Agreement” mean this legally binding contract between the Client and The Client Connector, including any amendments, addenda, and attachments.
• Words in the singular include the plural and vice versa where the context requires. Headings are for convenience only and do not affect interpretation.

2) Acceptable Lead Criteria

Unless otherwise stated in writing, Leads are presumed acceptable and billable when they meet any of the criteria below. All calls meeting minimum billable duration will automatically be set as billable.

• Call Recording Duration: All calls meeting minimum billable duration will automatically be set as billable. If a caller hangs up before the call is answered they should be called back as soon as possible. All callers have been screened to need the requested service and reside in a targeted zip code. We cannot issue credits on unanswered calls since we do not have a recording of the actual conversation to review.
• Voicemail Direction: Leads are deemed acceptable when callers are directed to leave a voicemail.
• Callback Notification: If the caller is informed that they will receive a callback, the call is considered acceptable.
• Text Notification: Calls meet the acceptable criteria when the caller is informed that they will receive a text message.
• Extended Hold: If the caller is placed on hold for over 10 seconds, the call is acceptable.
• Unanswered Call: Calls that go unanswered, causing the caller to hang up, are acceptable.
• IVR Prompt: Leads are considered acceptable if the caller encounters an Interactive Voice Response (IVR) prompting them to enter their zip code or make other selections. Utilizing The Client Connector API, real-time zip code verification can be conducted via caller ID. All callers have been pre-screened to collect their zip code and their service industry.
• Service Unavailability Notification: Leads are deemed acceptable if the caller reports their call originates from a targeted zip code you've configured, but they are informed that your services are not available for their specific zip code.
• Calls that encounter a busy signal or that are rejected without connection from the buyer side are acceptable.
• Calls not meeting minimum duration: These calls may still be deemed billable if an appointment is scheduled or other information is exchanged indicating it was a valid lead or a customer seeking services you provide in a zip code you are targeting in a campaign.
• Sneaky Tactics: Calls that appear to have been potentially manipulated in order to prevent being charged (i.e. business hanging up on customer before duration has been met). We have tools that identify the side of the conversation that terminated the call. Other case by case situations that appear to show a business is intentionally trying to avoid being charged.

Users have the option to dispute calls deemed billable by our processes. Disputed calls will be reviewed at the end of each month. If a dispute is found to be valid, an account credit equal to the amount charged for the disputed call(s) will be issued within 7–10 business days.

Please note that for calls with extended duration, it is often more challenging to receive a credit due to strict duration-based billing policies followed by many networks from which we purchase calls. To minimize unnecessary charges, we strongly encourage users to promptly conclude calls identified as non-serviceable. Long duration calls are much less likely to have their credit requests approved and are subject to being deemed billable simply by their duration. Phone representatives should use a script that collects qualification info as soon as possible into a call. Script items vary by industry/business, but commonly include: zip code (verify you service the customer zip code), whether the caller is the property owner (if required), whether the product is under warranty (if required), etc.

3) Lead Handling Responsibilities

• Clients are expected to make a good-faith effort to assess call serviceability within the first 60 seconds of any inbound call.
• If a call is deemed not serviceable based on customer location, service type, warranty status, or other disqualifying factor, the call should be courteously and promptly terminated within the applicable grace period.
• Calls exceeding the grace period are subject to full billing and may not be eligible for dispute or credit, especially if a delay in disqualification is due to representative indecision, conversational prolonging, or lack of pre-screening.
• The Client acknowledges that they are responsible for training call handlers to efficiently qualify or disqualify leads in line with industry best practices and in accordance with this Agreement.

4) Misuse of the Credit Request Process

The Client agrees not to manipulate or exploit the credit dispute process to avoid payment on valid leads. Repeated or unfounded dispute claims may result in account termination, collections referral, or legal action.

5) Industry Service Expectations

• The Client acknowledges that The Client Connector routes inbound service requests based on industry classifications, not specific sub-services.
• The Client agrees to accept and respond to all calls requesting services that are generally performed by full-service providers within their selected industry (e.g., appliance repair, towing, HVAC, etc.).
• The Client may not selectively exclude certain service types within their industry. Because The Client Connector does not pre-screen for specific service details, the Client must be equipped and willing to handle a broad range of standard service requests typical for their trade.
• Calls involving services reasonably considered part of the general scope of the Client’s selected industry will be deemed valid and billable regardless of whether the Client personally offers that specific service.
• Failure to deliver services for commonly expected requests within an industry does not constitute grounds for credit, dispute, or refund.

6) Payment Authorization

• By engaging in services with The Client Connector, the Client authorizes The Client Connector to automatically charge the credit card on file for leads deemed valid.
• Charges may occur as frequently as daily, with the total amount due processed at the time of each charge. Billing frequency may vary based on lead delivery volume, and the Client may be charged on a daily, weekly, or campaign-volume basis, at The Client Connector’s discretion.
• The Company reserves the right to periodically place a temporary pre-authorization or hold on your credit card (which may equal your maximum bid across all active campaigns) to validate your payment method and confirm sufficient available credit, which will be promptly released.
• If the pre-authorization fails for any reason, all campaigns may be paused until a valid credit card with sufficient available credit is on file and tied to campaigns.
• The Client has the right to contest a charge by submitting a dispute in writing within 3 days of the charge date. The Client Connector will review disputes within 30 days, and credit will be issued for any leads found invalid after review.
• If a credit card payment fails for any reason, the Client's account may be immediately suspended until the outstanding balance is settled and the account is brought current. Failure to maintain current and accurate billing information may result in suspension of services.

7) Non-Payment, Collections & Legal Enforcement

• Any unpaid balances or failed payments not resolved within 10 business days may be pursued through a third-party collection agency or legal action.
• The Client agrees to be responsible for all associated collection costs, including attorney’s fees, court costs, and administrative fees.
• Once leads have been delivered in accordance with this Agreement, non-payment will be treated as a recoverable debt subject to commercial collections protocols.
• Failure to remit payment for valid, billable leads may be considered a material breach and may result in legal proceedings filed in the jurisdiction of The Client Connector’s choosing.
• Failure to maintain valid billing information or refusal to honor charges may result in suspension of service and permanent disqualification from future lead participation.

8) Licensing and Legal Responsibility

• The Client agrees to comply with all applicable local, state, and federal licensing requirements related to their business operations. It is the sole responsibility of the Client to obtain and maintain any necessary licenses, permits, or certifications.
• The Client acknowledges and agrees that any legal actions initiated by leads obtained through The Client Connector's services will be directed towards the Client. The Client shall hold The Client Connector harmless and not responsible for any legal matters arising from leads and their interactions.

9) Limitation of Liability

The Client Connector shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of its services, including but not limited to loss of revenue or reputation.

10) Confidentiality

The Client agrees not to disclose any proprietary details about The Client Connector's platform, pricing model, or lead sources to third parties without written consent.

11) Authorization to Charge Any Saved Payment Method

If a charge to the primary payment method associated with a campaign is declined, expired, or otherwise fails, the Client authorizes The Client Connector to charge any other valid payment method saved on file under the Client’s account, without prior notice. This includes, but is not limited to, any credit card previously provided or subsequently added by the Client for use with any other campaign, invoice, or service. This authorization remains in effect for all current and future transactions unless explicitly revoked in writing and confirmed by The Client Connector in writing.

12) Failed Payment Attempts and Service Fee

If a payment attempt fails for any reason—including but not limited to insufficient funds, expired card, declined authorization, or processing error—the Client agrees that a non-refundable service fee of up to $25.00 may be applied for each failed payment attempt, including subsequent retries initiated by The Client Connector. Continued failed payments may result in immediate suspension of services, campaign deactivation, and referral to collections.

13) Bad Faith Chargebacks or Public Defamation

The Client agrees not to initiate chargebacks or payment disputes for leads deemed billable under this Agreement without first exhausting the formal dispute resolution process. Initiating a chargeback in bad faith, or in violation of this Agreement, constitutes a material breach and may result in immediate legal action.

The Client agrees not to publish false, defamatory, or misleading public statements about The Client Connector in retaliation for billing decisions or dispute outcomes. The Company reserves the right to publicly respond and pursue legal remedies, including recovery of damages, legal fees, and public correction of the record.

14) Mutual Non-Disparagement Clause

Both parties agree to refrain from making public or private statements that defame, disparage, or otherwise damage the reputation or business interests of the other party, including on social media, review platforms, or industry forums.

15) Term & Termination

This Agreement shall remain in effect unless terminated by either party with at least 5 business days’ written notice. The Company may immediately suspend or terminate services for breach of this Agreement, including but not limited to payment failures or service abuse, at the Company’s discretion. The Client remains responsible for any outstanding balances accrued prior to termination.

16) Jurisdiction

This Agreement shall be governed by the laws of the State of Nevada. Any disputes arising out of or relating to this Agreement shall be governed by Nevada law and adjudicated exclusively in the courts located in Clark County, Nevada.

17) Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to this Agreement shall be resolved exclusively through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA) in Clark County, Nevada.

18) Default and Acceleration

In the event of default, all unpaid amounts under this Agreement shall become immediately due and payable. The Client Connector reserves the right to suspend services, refer the balance to collections, and report unpaid debts to appropriate business credit agencies.

19) No Refunds

All valid, billable leads delivered under this Agreement are non-refundable unless expressly approved by The Client Connector after formal dispute resolution.

20) No Guarantee Clause

The Company makes no guarantees regarding the number of leads, conversions, or revenue. All leads are delivered based on availability and demand.

21) Entire Agreement Clause

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements, whether written or oral, related to the subject matter herein.

22) Client vs. Recipient

For clarity, the party referred to as the “Recipient” is the same entity referred to throughout this Agreement as the “Client,” the purchaser of leads and recipient of services.

Contact

If you have questions about these Terms, please contact The Client Connector.